Aybey Elektronik Sanayi ve Ticaret Anonim Şirketi
Privacy Policy
Effective Date: September 1, 2025
Our Commitment to Data Protection
At Aybey Elektronik, we place the highest priority on protecting your personal data and maintaining your privacy. As a responsible technology company, we are committed to conducting all personal data processing activities in full compliance with applicable data protection regulations, including the Turkish Personal Data Protection Law No. 6698 (“KVKK”), the General Data Protection Regulation (“GDPR”) where applicable, and other relevant privacy legislation.
We have implemented comprehensive technical, administrative, and physical safeguards to ensure your personal information is processed lawfully, transparently, and securely. This Privacy Policy outlines our data practices and your rights regarding the collection, use, storage, and protection of your personal data.
Application Overview
This privacy policy applies to the Aybey Lift Management mobile application (“App”) developed by Aybey Elektronik as a professional service for lift/elevator management and monitoring. This App is designed for facility managers, technicians, and building operators to monitor and configure lift systems via IoT connectivity.
Information We Collect
Personal Information
We collect personal information through our business relationship and service provision process:
- During Service Inquiry and Purchase: Contact Information: Email address, phone number, company name, contact person name
- Business Information: Company details, facility locations, service requirements
- Communication Records: Sales inquiries, service agreements, contract negotiations
- Account Creation and Management: Account Information: We create user accounts on behalf of our customers after service purchase, including email address, username, phone number, company affiliation
- Profile Information: Name, job title, facility assignments, access permissions
- Credentials: Login credentials provided to authorized personnel
- Ongoing Communication: Support Data: Technical support requests, feedback, and service correspondence
- Service Communications: Maintenance notifications, system updates, service announcements
Lift System Data (IoT/MQTT)
Through MQTT connectivity, we collect:
- Operational Status: Lift operational state, floor positions, door status
- Performance Metrics: Usage frequency, response times, load information
- Maintenance Data: Error codes, diagnostic information, service schedules
- Configuration Settings: Lift parameters, safety settings, operational modes
- Historical Data: Usage patterns, maintenance history, incident logs
- Sensor Data: Temperature, vibration, electrical readings from lift systems
Technical Communication Data
- MQTT broker connection logs
- IoT device authentication credentials (encrypted)
- Network connectivity status and quality metrics
- Real-time data transmission logs
How We Use Your Information
Primary Functions
- Service Delivery: Providing lift management and monitoring services as per service agreements
- Account Management: Creating and managing user accounts for authorized customer personnel
- Lift Monitoring: Real-time status monitoring and alert management for contracted facilities
- Maintenance Management: Schedule, track, and optimize maintenance activities for customer facilities
- Performance Analytics: Generate reports on lift performance and usage for customer facilities
- Emergency Response: Immediate notification of lift malfunctions or emergencies
- Configuration Management: Remote configuration of lift system parameters for customer sites
Secondary Uses
- Customer Relationship Management: Managing our business relationship and service delivery
- Service Improvement: Analyze usage patterns to enhance service quality and App functionality
- Technical Support: Troubleshoot issues and provide customer assistance to service clients
- Security: Detect and prevent unauthorized access to customer lift systems
- Compliance: Maintain records as required by lift safety regulations and service agreements
- Business Operations: Invoice generation, service reporting, and contract management
Data Sharing and Third Parties
Third-Party Services
- Expo Platform: Mobile app development and deployment services
- MQTT Broker Services: Secure IoT data transmission and routing
- Cloud Storage Providers: Encrypted data storage and backup services
- Analytics Services: App performance and usage analytics (anonymized data only)
Data Sharing Scenarios
We may share your information:
- With Authorized Personnel: Other users within your organization who have proper access rights
- Service Providers: Trusted partners who assist in providing our services (under strict confidentiality agreements)
- Legal Compliance: As required by law, regulation, or legal process
- Emergency Situations: To protect safety and respond to lift emergencies
- Business Transfers: In case of merger, acquisition, or business sale (with user notification)
Data We Don’t Share
- Individual personal information is never sold to third parties
- Lift operational data is only shared with authorized facility personnel
- Location data remains confidential and is not used for marketing purposes
Data Security
Technical Safeguards
- Encryption: All data transmission uses TLS/SSL encryption
- MQTT Security: Secure MQTT connections with authentication and authorization
- Database Protection: Encrypted storage with regular security audits
- Access Controls: Role-based access with multi-factor authentication where applicable
Physical Security
- Data centers with 24/7 monitoring and restricted access
- Regular security assessments and compliance audits
- Incident response procedures for security breaches
Data Retention
- Account Data: Retained while your account is active and for 2 years after deactivation
- Lift System Data: Retained for regulatory compliance periods (typically 5-7 years)
- Maintenance Records: Preserved according to local lift safety regulations
- Analytics Data: Aggregated and anonymized data may be retained indefinitely for service improvement
- Communication Logs: Retained for 1 year for support and troubleshooting purposes
Your Rights and Choices
Access and Control
- View Data: Request access to your personal data and lift system information
- Update Information: Modify your account and profile information
- Delete Data: Request deletion of personal data (subject to regulatory requirements)
- Data Export: Request a copy of your data in a portable format
Opt-Out Options
- Location Services: Disable location access in device settings (may limit App functionality)
- Analytics: Opt out of usage analytics in App settings
- Communications: Unsubscribe from non-essential notifications
- Account Deletion: Permanently delete your account and associated data
Children’s Privacy
This App is designed for professional use by adults in facility management and maintenance roles. We do not knowingly collect information from individuals under 18 years of age. If we discover that a minor has provided personal information, we will immediately delete it from our systems.
International Data Transfers
If you use our services outside of Turkey, your data may be transferred to and processed in Turkey or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of material changes through:
- In-app notifications
- Email notifications to registered users
- Updates posted in the App Store listing
Continued use of the App after policy updates constitutes acceptance of the changes.
Regulatory Compliance
- Turkish Personal Data Protection Law (KVKK)
- General Data Protection Regulation (GDPR) where applicable
- Local lift safety and maintenance regulations
Contact Information
For privacy-related questions, data requests, or concerns:
- Email: [email protected]
- Company: Aybey Elektronik
- Response Time: We will respond to privacy inquiries within 30 days
- For technical support: [email protected]
- For emergency lift issues: Use the emergency contact feature in the App
By using the Aybey Mobile App, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, use, and sharing of your information as described herein.